Returns, Refunds & Complaints – Flower Delivery Battersea

Our Fresh Flowers Guarantee in Battersea

At Flower Delivery Battersea, we pride ourselves on delivering only the freshest flowers to homes and businesses throughout our local community. We are committed to upholding a high standard for every bouquet and arrangement, backed by our fresh flowers guarantee. Your satisfaction is important to us, and we stand behind every order that leaves our Battersea florist shop.

Damaged-on-Arrival Policy

Despite our rigorous quality checks and careful handling, rare mishaps can occur during transit. If your flowers arrive damaged or not in the expected condition, please inform us promptly. To help us resolve your issue as swiftly as possible, we recommend contacting us within 24 hours of receiving your delivery. Please provide clear photos of the damage and a description of the issue. This allows our team to assess and offer you the most suitable solution quickly.

Freshness Window

We guarantee that our flowers will remain fresh for a minimum of five days from the delivery date, provided they are cared for according to the instructions supplied. As a trusted local Battersea florist, we source the finest blooms daily. If you notice that your flowers are not staying vibrant and healthy within this window, do not hesitate to let us know. Our freshness guarantee is part of our commitment to your satisfaction and ensures every order reflects the quality our Battersea customers expect.

Refunds & Replacement Options

If your order is delivered in unsatisfactory condition, such as wilted, damaged, or incorrect arrangements, we will always offer you the choice of a replacement or a refund. Once we confirm the issue, we can arrange for a fresh batch of flowers to be sent to you at the earliest available time, or a prompt refund to your original payment method. We aim to resolve all issues to your satisfaction, as part of our promise to consistently deliver fresh, beautiful flowers in Battersea.

How to Make a Complaint

We greatly value feedback from our customers, as it helps us improve our services. If you are unhappy with any aspect of your experience, please reach out to our customer service team. Share all relevant details regarding your order and let us know your preferred resolution—refund or replacement. We thoroughly review all complaints and aim to respond within one business day, ensuring a fair and prompt resolution for every Battersea customer we serve.

Trusted Battersea Florist Commitment

As your local Battersea florist, we hold our reputation for quality and reliability in high regard. We serve not only households but also offices and businesses in the area, establishing a lasting relationship built on trust and satisfaction. Every arrangement we send is an expression of our dedication to delivering fresh, vibrant flowers and responsive service every time.

Thank you for choosing Flower Delivery Battersea. We are here to ensure your experience is as delightful as our bouquets, and to stand by our fresh flowers guarantee for every order in Battersea and the surrounding neighbourhoods.