These Terms and Conditions ("Terms") apply to all orders placed with Flower Delivery Battersea for flower delivery services across Battersea and surrounding areas. These Terms outline the order process, payment methods, cancellations, liability limitations, and the governing law applicable to transactions conducted through our online platform. By placing an order with us, customers acknowledge and agree to be bound by these Terms, ensuring a transparent and fair service. If you have any questions regarding these Terms, please review them carefully before proceeding with your order.
Flower Delivery Battersea provides a convenient online service for ordering and delivering flowers throughout Battersea and its neighbouring regions. Our mission is to offer prompt, reliable, and beautiful floral arrangements for any occasion, delivered directly to your chosen address. These Terms apply exclusively to online purchases made via the Flower Delivery Battersea website for all eligible delivery areas.
1. Choosing Products: Customers are invited to browse our curated selection of flowers, bouquets, and arrangements displayed on our website. Each product listing includes detailed descriptions, images, and pricing information to ensure informed choices.
2. Placing an Order: To place an order for flower delivery in Battersea, select the desired product(s), provide delivery details, and add any special messages or instructions at checkout. Customers will be prompted to create an account or proceed as a guest for a streamlined experience. Orders are subject to availability and confirmation by Flower Delivery Battersea.
3. Order Confirmation: Once an order is submitted, customers will receive an automated confirmation acknowledging receipt. This confirmation does not constitute acceptance of the order. Acceptance occurs only when the order is processed, payment is confirmed, and the flowers are dispatched for delivery, at which point a final confirmation will be sent to the customer.
4. Amendments and Errors: It is the customer’s responsibility to ensure all order details, including recipient information and delivery address, are accurate. Requests to amend orders must be made promptly, and whilst we strive to accommodate changes, we cannot guarantee any modifications after order confirmation.
5. Delivery Areas: Flower Delivery Battersea delivers throughout Battersea and selected nearby regions. If a delivery address is outside our service area, we reserve the right to decline the order and issue a full refund.
1. Accepted Payment Methods: Flower Delivery Battersea accepts various secure payment methods, including major credit and debit cards and other payment solutions displayed at checkout. All financial transactions are processed in GBP (£).
2. Payment Terms: Payment must be made in full at the time of ordering. Orders will not be processed, prepared, or dispatched until payment has been successfully received and verified. We reserve the right to cancel any order if payment is refused, reversed, or unauthorised.
3. Pricing: All product prices are clearly displayed on our website and are inclusive of any applicable VAT. Delivery charges and optional extras will be calculated and displayed prior to payment. Prices may be subject to variation without notice but will not affect orders for which you have already received final confirmation.
4. Security: All payment information is handled securely, and we do not store payment card details. Customers are advised to never share their payment information with unverified parties.
1. Cancellation by Customer: Customers wishing to cancel their flower delivery order in Battersea may do so subject to the following conditions:
2. Cancellations by Flower Delivery Battersea: We reserve the right to cancel orders at our discretion, for example, if an item is out of stock or an address is outside our delivery area. In such cases, customers will receive timely notification and a full refund.
3. Refunds and Returns: Due to the perishable nature of flowers, returns are generally not accepted. However, if a product arrives damaged or is substantially different from the description, please contact us within 24 hours of delivery with photographic evidence. We will review concerns and, where appropriate, offer a replacement or refund.
4. Changes to Orders: We endeavour to fulfil all orders as specified. In rare instances where substitution is necessary (for example, due to seasonal availability), we will use flowers of equal or greater value and similar design.
1. Delivery Schedule: Flower orders for Battersea are delivered on the dates selected during checkout. Same-day and next-day delivery may be available; delivery times cannot always be guaranteed but we strive to meet your preferences.
2. Recipient Not At Home: If the recipient is not available at the delivery address, our courier will attempt to leave the flowers in a safe location or with a neighbour. A delivery note will be left detailing where the flowers have been left or how to arrange redelivery. Additional delivery attempts may incur further charges.
3. Delivery Delays: We aim to deliver all orders punctually but cannot accept liability for delays due to circumstances beyond our control, such as adverse weather, transport disruptions, or incorrect address information.
4. Non-Delivery: If your flowers have not been delivered as scheduled, please contact us within 24 hours so we can resolve the issue as quickly as possible.
It is the customer's responsibility to:
1. Limitation of Liability: Flower Delivery Battersea’s liability for any claim arising out of or in connection with any order will be limited to the value of the product(s) ordered. We accept no liability for indirect, special, or consequential loss, including but not limited to loss of enjoyment or loss of opportunity.
2. Exclusions: We accept no liability for:
3. Force Majeure: We are not liable for failure to perform obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, strikes, lockouts, government actions, or other unforeseeable circumstances.
All content appearing on the Flower Delivery Battersea website, including text, images, layouts, and branding, is protected by copyright and intellectual property rights. Customers may not copy, reproduce, or use any materials without prior written consent.
Flower Delivery Battersea is committed to protecting your privacy. All personal information provided is processed in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR). Customer details will only be used for order processing, delivery, and communication purposes. Please refer to our Privacy Policy for more information on how we protect and handle your data.
These Terms and Conditions, and any dispute arising from the use of Flower Delivery Battersea’s services or website, are governed by and construed in accordance with the laws of England and Wales. By placing an order, you irrevocably submit to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms at any time. Any updates will be posted on the Flower Delivery Battersea website. Customers are encouraged to review these Terms regularly to stay informed of any changes affecting their flower delivery orders within Battersea and surrounding areas.
If you have any questions, concerns, or feedback relating to these Terms and Conditions or to your flower order, please consult our customer support team via the methods provided on our website. We strive to assist all customers efficiently and fairly.
Note: These Terms and Conditions apply to all customers of Flower Delivery Battersea placing orders for delivery within Battersea and nearby regions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Battersea, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Battersea.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
